Frequently asked questions

AQSCERT is accredited by DA, an IAF MLA signatory, to ISO/IEC 17024. Our programmes are developed by leading experts from industry. You can verify the accreditation on IAF CertSearch from our accreditation page.

No. AQSCERT is independent and vendor-neutral. Our certifications assess transferable skills and are not affiliated with, or endorsed by, any vendor or other certification body.

AQSCERT is operated by AQSCERT S.R.L., a company registered in the European Union (member state to be confirmed), and serves candidates worldwide through online proctored and test-centre exams.

No. Training is optional. You can take the free online practice tests, follow an AQSCERT online course, join a classroom course at an authorised partner, or prepare on your own and go straight to the exam. Completing a course does not by itself confer certification.

No. Certification is only granted after you pass an independent AQSCERT examination, meet the eligibility requirements, and an Independent Certification Decision Maker approves it.

No. Partners have no access to live exam content and play no part in marking or certification decisions.

Online with an approved remote proctoring provider, or at a test centre. Some Professional and Expert certifications can also be delivered on-site for organisations.

Your webcam, microphone and screen during the exam, plus an ID check and room scan at check-in. No biometric identification is used by default, flags are always reviewed by a person, and recordings are normally deleted after three months.

You can choose a test-centre session instead at no extra cost.

Your answers are saved automatically and the timer is kept on our servers. Reconnect and resume within the remaining time. If a technical problem was outside your control, contact us — you may be offered a free re-sit.

Yes. Request reasonable adjustments from your dashboard at least 15 working days before your exam, with supporting evidence.

Up to three attempts in any 12-month period, with a 14-day wait after a first unsuccessful attempt and 30 days after a second. Each retake needs a new booking.

All fees are in euros (EUR). Italian VAT (IVA 22%) is added only for buyers in Italy; buyers in other countries pay no VAT.

Cancellations made more than 14 days before your session are refunded in full. Later cancellations may be partly refunded, and rescheduling is free up to 72 hours before the session. See the terms for details.

Yes. Employers and authorised partners can buy exam vouchers, which you redeem when booking.

Three years from the date of issue.

Log the required continuing professional development (CPD) hours or pass the current exam again before your certificate expires. We send reminders 90, 60 and 30 days before expiry.

Every certificate has a unique number and a QR code. Anyone can check it on our Verify page, which shows the holder name, certification, dates and current status.

Yes. Certificates can be suspended, withdrawn or revoked — for example after malpractice or if requirements are no longer met. You will be told why and can appeal.

Download a machine-readable export at any time from the Privacy section of your dashboard, or email [email protected].

You can request erasure from your dashboard. We will delete what we can within one month. Some records — such as certificate verification records and payment records — may need to be kept for a defined period, which we will explain.

Only if you explicitly consent through a corporate account, and only your pass/fail outcome and certificate status. You can withdraw consent at any time.